Privacy Policy

This page has been prepared for players from Ireland and explains the key legal, privacy, cookie, responsible gambling and AML rules relevant to BobCasino. This Privacy Policy explains how personal data may be collected, used, stored and shared.

This content is for information only and does not confirm that BobCasino is locally licensed or legally available to every user in Ireland. Players are responsible for checking the rules that apply to them.

1. Data controller and scope

BobCasino may act as controller for account, verification, payment, support, security, marketing and responsible gambling data. This policy covers visitors, registered users and players who interact with BobCasino services.

2. Local data protection context

In Ireland, gambling is regulated through Gambling Regulatory Authority of Ireland (GRAI). Key points include: Gambling Regulation Act 2024, licensing transition, player protection duties and National Gambling Exclusion Register. The relevant age rule is 18+. Players should also consider National Gambling Exclusion Register and support resources such as GamblingCare.ie, Problem Gambling Ireland, HSE support.

Where the GDPR/UK GDPR or comparable privacy law applies, users may have rights of access, correction, deletion, restriction, portability, objection and withdrawal of consent. Local supervisory authorities may also receive complaints.

3. Data categories

BobCasino may process:

• identity data: name, date of birth, nationality, ID document details;
• contact data: email, phone, address and country;
• account data: username, password hash, account status, preferences;
• technical data: IP address, device ID, browser, OS, logs and timestamps;
• payment data: deposits, withdrawals, payment method identifiers and transaction history;
• KYC data: proof of identity, proof of address, source of funds and verification records;
• gameplay data: games, bets, results, bonuses, limits and session history;
• support data: messages, complaints, chats and service notes;
• marketing data: consent status, campaign interactions and affiliate references.

4. Purposes

BobCasino processes personal data for account management, age and identity verification, payment processing, fraud prevention, AML compliance, responsible gambling, support, analytics and legal defence. Legal bases may include contract, legal obligation, legitimate interests and consent.

Additional purposes include enforcing terms, preventing underage access, maintaining account security, fulfilling regulatory obligations, investigating suspicious activity, improving the website and managing communications.

5. Legal bases

Depending on the context, processing may be based on contract performance, legal obligation, legitimate interest, consent, vital interests or legal claims. Consent may be required for non-essential cookies, certain marketing communications and optional analytics tools.

6. KYC, AML and player protection data

Verification data is used to confirm age, identity, residence, payment ownership, risk profile and eligibility. Responsible gambling data may be used to apply limits, time-outs, self-exclusion, marketing suppression and account restrictions.

7. Sharing of data

Data may be shared with hosting providers, payment processors, KYC vendors, fraud-prevention tools, analytics providers, affiliate partners, support tools, professional advisers, auditors, regulators, law-enforcement bodies and payment networks where necessary.

8. International transfers

Where data is transferred outside the user’s country or the EEA, BobCasino seeks to rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, contractual controls and vendor security reviews.

9. Retention

Data is retained only as long as needed for account management, legal obligations, AML records, dispute handling, tax and accounting duties, fraud prevention, responsible gambling restrictions and legitimate business needs.

10. Security

BobCasino uses organisational and technical measures intended to protect data against unauthorised access, loss, misuse, alteration or disclosure. No online system can guarantee absolute security.

11. User rights

Users may request access, correction, deletion, limitation, portability or objection where applicable. BobCasino may verify identity before responding and may refuse or limit a request where legal retention or AML obligations apply.

12. Marketing

Marketing communications are sent only where permitted. Users can opt out. Users who are self-excluded or restricted for responsible gambling reasons should not receive gambling marketing.

13. Minors

BobCasino is not intended for minors. If data from a minor is discovered, the account may be suspended, data may be deleted where permitted, and verification or reporting steps may be taken.

14. Updates

This policy may be updated to reflect legal, technical or operational changes.

15. Contact

Privacy requests may be submitted through the website support channels.